Makers Club Policies

Table Of Contents

• Child Safety
  Terms & conditions
  Behaviour Management
  Phone Policy
  No Bullying Policy

• Membership changes
  Placing account on hold
  Cancelling an account
  Reactivating an account
  Cancelling/ rescheduling classes
  

• Incentives to being part of Makers Club
  Referral Program
  Member Discounts
  

• Pick-up Policies
  New user for pickups
  Late for pick-ups
  Notifying of pick-up status
  Changing pick-up days

MyStudio App & Class Flexibility
Rescheduling Classes
Cancelling Class
Notifying of pick-up status
Changing pick-up days

1) Child Safety & Classroom Expectations

In order to  register for any MiniMakers service, agreement to the following terms are required.

• I agree to keep my child home if they show symptoms of illness including the following but not limited to fever, runny nose, sore throat or cough
• I agree that my child must wear personal protective equipment including eye and ear protection and dust mask when deemed necessary or directed while any age appropriate tool is being used or demonstrated.
• I agree to have my child withdrawn from the program or camp should their behaviour create a safety risk to themselves, other children or staff.
• I agree to allow my child to use age appropriate tools and Child safe power tools while under the supervision of an experienced Minimakers Instructor or staff.
• I understand that while attending a Minimaker camp or program my child may participate in Science Experiments and demonstrations.

  Behavior Management – The Three Strike Rule 

  When a child is acting in a classroom in an unsafe manner to both themselves and children around them, instructors will set the child aside to their own table to continue the activity one on one with the instructor. If the child continues to display unsafe behaviour for the day, a “three strike” rule will be used.
  

  Strike 1: Verbal conversation with the child(ren) to ensure students understand safety is our top priority.

  Strike 2:  Having the child(ren) at their own separate desk for the remainder of the class.

  Strike 3: Lastly, the child(ren) will be sent by instructor(s) to speak with the studio coordinator, the studio coordinator has final say on if a call home is necessary or if the child(ren) will be allowed to resume.

  It is important to note that strikes are reset at the end of each day and do not get accumulated in any way.
  

  Anti-Bullying Policy:

  MiniMakers has a strict no bullying policy, any child(ren) that are experiencing bullying can report it to the instructors and studio coordinator to ensure that these are resolved. If a child is persistently acting in a bullying manner, this will result in the expulsion of the program.

  Any additional actions that are unsafe to both the child and other students will also result in the expulsion of the program.
  

  Phone Policy

  During Makers club, phones are not to be used during the duration of the specified class time as they could be distracting and not used for educational purposes. When a child comes to Makers Club, they are to put their phones away into their backpack. If a child continues to use a phone during Makers Club, the instructor will use the “three strike” rule.
  

  Strike 1:  Conversation with the child about putting the phone away into a backpack.

  Strike 2:  Taking the child aside for a conversation about use of the phone during class time and having the child work at their own desk.

  Strike 3: If the child continues to not listen to instructors, a call will be made to the parent or guardian regarding the child’s use of phone.

  3) Changes to Membership

  Placing account on hold

  When a parent or guardian wishes to place their account on hold, they must do so no later 2 weeks in advance of their desired on hold date and must fill out a google form which can be viewed here , For an account to be placed on hold, a parent must specify a return date into the program.

  Cancelling an Account

  If an account is to be cancelled a parent must follow the same procedure as placing an account on hold, however the main difference is instead of selecting the desired restart date they instead will be selecting when they wish their account cancelled.

  Reactivating an Account

  If a parent who has previously been in the program but has since cancelled and wishes to return, they will have to be readmitted as a new member and once again pay the sign-up fee. An account that is on hold does not require any additional fees to be reactivated as the person still is in the program with a restart date set.
  

  4) Incentives to being a Makers Club member

  Referral Program

  When a parent becomes a member of Makers Club, for every friend that they refer to the program and they sign up, both the parent and the friend they referred are entitled to a 10% discount for life on their membership. This referral discount code is stackable in the sense that if you refer additional friends who sign up for the program, you will be able to get an additional 10% discount code to your membership.

  Membership Discounts

  When a parent becomes a member of Makers club, they are also entitled to a member discount of 10% for any additional services they purchase from us. These services include but are not limited to birthday parties, seasonal camps, and Pro-D days. A parent must provide proof of membership in Makers Club in order to be able to redeem their discount for any additional services.

  5) Pick-ups

  Being late for pick-ups

  If a parent is repeatedly late to pick up their child for their designated pickup time slot, a similar 3 strike rule will apply to the parents. This is to ensure that the child is picked up in a timely manner, and other children are not put at risk by pickup delays.

  Strike 1:  having a conversation with the parents, to discuss the required pick-up time for their child(ren).

  Strike 2: having a phone call conversation with the parent seeing what are the possible issues with them arriving on time during pick-up and seeing if a schedule change is needed to ensure the child is picked up on time.

  Strike 3: is to be only used when all other options have been used and exhausted and the parent continues to arrive late, they will automatically be billed an additional $25 for every additional 30 min that they are late to the studio.

  Adding another parent or guardian to pick-ups

  If a parent or guardian wishes to add an additional user to pick-ups from the studio they must notify the studio via email, or my studio messaging with the contact information of the additional user and their relation to the child. Once notified, the additional user will be contacted to confirm their relation to the child and processed onto the account. 

  Providing Notice for pick-ups or no pick-ups

  If there is a child who is on the pick-up schedule and their pick-up status is changed for any reason the parent must notify the studio at least 24 hours in advance to allow the instructors and studio coordinator to be able to make the necessary adjustments to the pickup route and attendance.

  Strike 1:  Phone conversation with the parent or guardian to ensure they know about the policy.

  Strike 2: conversation with the parent to see how the studio can coordinate with timely pick-ups for the child and what time works best.

  Strike 3: Parent or guardians will be automatically billed $25 on MyStudio for not providing notice ahead of time regarding change in pick-up status.

  Additionally, that class will be counted as attended by the student and will not be able to be credited or rescheduled.

  
  Changing pick-up days

  If a parent decides that they would like the pick-up schedule of their child altered, it is the parents responsibility to notify the studio at least 2 weeks in advance for the change to be able to take effect. Once the change has been made the child will be altered to time and day best suited for the parent.

  6) MyStudio App & Class flexibility

  MyStudio App

  When a parent signs up for Makers Club, they are given access to the MyStudio parent app, using this app, parents are able to see vital information regarding their child’s membership such as next payment date, upcoming classes and other important events happening at the studio. 

  Its purpose is to provide parents with an easy to use method of managing their child’s membership and be able to directly communicate with the studio for any questions or concerns.

  Rescheduling Classes

  When rescheduling a class, the parent has complete control over that through the class calendar section of the MyStudio app, the parent has to notify the studio beforehand to make sure the necessary amount of instructors are scheduled to be able to accommodate the class. Once notified, the parent simply reschedules any one of their classes to a more desirable time with the app.

  If however, the child is on scheduled pickups for certain days, they have to follow what is stated above in the pick-up section about rescheduling to ensure that their child is able to be picked up.

  Cancelling a class

  If for any reason, the parent isn’t able to have their child attend their regularly scheduled class, they have the option of cancelling the class and have to call the studio at least 24 hours ahead of time to have it be made a make up class which can be used in the following month. If a child misses multiple classes in a month they have the option of having multiple make-up classes to be utilized next month. It is important to note that make-up classes expire after 1 month (4 weeks). Classes can also be placed as credit on the account with a value of $25 per missed class which can be counted towards registration for other MiniMakers events.

MiniMakers CAMP Cancellation & Return Policy

At Minimakers, we understand that there may be circumstances where it becomes necessary to reschedule or cancel events. Listed below are some of the common reasons why events need to be rescheduled or cancelled and what the procedure is.

Some of the main reasons for rescheduling or cancelling events are:

Conflicting schedules:

The parent is unable to bring their child to the event due to their schedule not aligning with the event. In this event, the parent must notify the studio at least 7 days prior to the event start date for us to be able to reschedule their date .

Weather Conditions: 

When weather conditions pose a safety risk to participants, staff, or affect the feasibility of conducting the event. Weather conditions are monitored to assess the safety of conduction of the event.

Low Attendance: 

 When the number of registered participants is significantly lower than the required minimum for the event to be successful or enjoyable.

When the projected cost of hosting the event exceeds the potential revenue, making it financially unsustainable.

Attendance is assessed at least two weeks prior to the event.

Unforeseen or Uncontrollable Circumstances:

In cases of unforeseen or uncontrollable circumstances (e.g., natural disasters, emergencies), where the 7-day rule cannot be followed, staff should use their best judgment and prioritize safety and the well-being of participants. In such situations, immediate communication with participants is still essential to issue rescheduling.

Issue of credit:

In the case the participant is unable to be rescheduled to a desired date, the issuance of credit will be provided to the parent of equivalent value that can be used for future registration of future minimakers products or services.